Clients on Upwork are looking for talented customer service professionals just like you! Demand for customer service is at an all-time high. A great profile is how to get noticed by exciting clients.
A skill-based customer service profile showcases your unique experience and skill set, helping you to stand out from others. Successful profiles display talent while highlighting the personal characteristics that set someone apart.
Take a moment to think about who you are, what your particular skill set includes, what you’ve accomplished professionally, and why you’re the best person for the job. Here are eight customer service profile tips and top examples to help you attract clients and increase marketability.
Table of Contents:
1. Choose a professional and friendly photo
2. Keep your title short and focused
3. Showcase your expertise in the overview section
4. Make your skills section work for you
5. Add power to your profile with a great introduction video
6. Highlight your previous success in your employment history
7, Add external credentials to your Upwork profile
Top customer service profile examples
1. Choose a professional and friendly photo
There’s nothing like putting a face to a name. Your profile photo is your first impression, and you want it to say that you’re a friendly professional. An Upwork profile picture should be less casual than what you’d use for a social media site, but less formal than a wedding photo. Pick a headshot of you dressed professionally.
Make sure your photo is in focus, has a high resolution, and uses a simple background. You don’t need a professional photographer or fancy camera to take a great picture!
Here’s an example of a portrait taken with a computer webcam. Check out our profile picture how-to guide for more tips on how to take a perfect photo.
2. Keep your title short and focused
Clients are looking for someone with direct and relevant experience, so your title should explain precisely what you do. Titles give a prospective client a high-level summary of your expertise.
- Keep it short and impactful—we recommend fewer than ten words
- Avoid “keyword stuffing” (trying to fit in as many keywords as possible)
- Place your primary skill first in your title, and try not to include more than two if you have multiple professional areas
- Separate customer service experience from virtual assistant experience
Still not sure what your profile title should be? Start by thinking about what you’ve done in the past and what you’re passionate about doing. Ask yourself:
- Am I interested in solving problems, answering questions, and delighting customers?
- Am I interested in working primarily with one client and handling day-to-day administrative and industry-specific duties, such as project management, graphic design, and social media?
If you answered “Yes” to the first question, you’re looking for more customer service work. If you answered “Yes” to the second question, you might want to look into being a virtual assistant on Upwork rather than focusing on customer service.
Start creating your customer service profile title by answering the question: What types of service do you have experience and interest in?
- Help desk/ticket support
- Live chat support
- Email support
- Inbound phone support
- Outbound phone support
- Social customer support
- Front office
- Back office
Tip: Many customer service professionals cover multiple channels, so be sure to include them in your title and overview.
Good examples:
- Live Chat and Phone Support Representative
- Customer Service Specialist
- Customer Service Supervisor
- Ticket, Chat, Phone, Social Support Agent
Examples to avoid:
- Customer Support, Virtual Assistant, Transcriptionist, Data Entry: Too many positions are listed; it looks cluttered and confusing
- Customer Service: Title is too vague; try to be more specific